Pickups Information

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Pickups 

It is very important to follow the instructions sent after each auction.

If your auction has ended and ALL lots are closed you can schedule your pickup times. 

Please do not call or text asking when you can pickup your items. The scheduler must be used! You can not show up without picking a time slot or you may have to wait until all the scheduled buyers are done. Also in some cases some changes may need to be made to pickup schedules to accommodate large items or quantity so using the scheduler is necessary to allow everyone the appropriate time to get their items.

 

The auction pages provide you with your day and time as well as the street with closest intersection so you can pre-plan your pickup. The in-person date of the estate sale is for winning bidders only to get your items. When scheduling ONLY use the days and times for your specific auction. The auction scheduler is only available after the LAST item has closed for bidding to allow all buyers the same information. There is no need to message the information will be sent to you. 

When using the scheduler...

Times will disappear as they are full and additional time slots can be added by request.

You are not able to schedule a time without a minimum 1 hour lead time before the time slot so be sure you schedule early. If you have any trouble scheduling please call immediately. DO NOT just show up at the location without a scheduled time.  

 

Pickups are scheduled for 1 day only and the date is always available in the Terms & Conditions and also Sale Description sections. Unless alternate shipping or delivery is arranged in advance YOU ARE RESPONSIBLE to make sure you have availability to pickup your items or get someone to pick up for you! You cannot wait until the day of pickup to inform us you need something delivered or do not have a way to pickup. If you are bidding then you already have the pickup days and times and should have this arranged well in advance. Dates are provided with enough notice for you to have a plan. We know things can happen so if the pickup date is going to be missed we will work with you to get an alternate time or date that works only if time allows. Additional pickup dates or times are NOT guaranteed beyond what is set on the auction page. If you know you are unavailable for the pickup day please message and see if we can arrange an alternate day for you otherwise please don't bid.

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Bidders with a large volume of items or hard to remove items may need to be scheduled on a separate day or time from everyone else. It is important to follow the instructions you receive when bidding closes. You are also required to remove ALL items as part of your lot. We will no longer be able to have items left behind. There is a minimum $5 fee PER LOT if you would like to leave things behind so be prepared to remove everything or pay the removal fee. Unfortunately due to the great deals you are getting it often costs us more than we make to dispose of the items left behind. The purpose of the auctions is to completely liquidate our clients property. We unfortunately still need to remove the items at our own time and expense.  

Our clients have deadlines to clean out their houses so it is important things get removed in a timely manner. It is very costly for us to have to deal with left over items. If you miss pickups we may have to move your items to our warehouse in Cheektowaga, NY. A fee of $10 or 25% minimum is added for moving and items not picked up will continue to accrue charges of an additional 10% weekly in storage fees. After 30 days your items are donated or re-sold and no refund will be issued. You will not be allowed further bidding on any other auctions unless your fees owed are paid in full regardless whether or not you received your item. By bidding you are agreeing to these terms and to purchasing these items. 

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Arrival At Pickup Location

Pickups can run smoothly and quickly with your cooperation. If you arrive early please wait to park in the driveway or to enter until others are done with their pickup. People coming for items outside of your pickup time, early or late, delay everyone and creates backup. When you have a scheduled pickup please be on time. YES, I know! I have done it too! We all run late on occasion but please wait until we are done with the current customers before moving around the house. 

 

ALWAYS

1. Schedule a specific time to arrive and only come during your scheduled appointment. 

2. Bring a copy of your invoice or at least opened up on your phone. If paying in person with cash please bring exact change. 

3. Have a helper and any necessary moving items. You must be able to move and load your items. Also remember proper ties and straps for travel. 

4. Once you confirm you are satisfied you can begin to pack your items. The items are yours and you are responsible for the item once inspected so be sure to package and carry carefully. We are not responsible for breakage or damage once we show you to your purchase.  

5. Bring paper to wrap, boxes and bags if possible. We try to have some on hand as extra if needed for a fee but we simply do not have enough to supply everyone. We appreciate extras if you bring them for others!

6. Remove Everything - Partial Lots are not allowed. If you decide not to take your full lot for any reason including damaged or unwanted goods we would offer your lot, in full, to another interested buyer. If you decide to take any part of your lot you must pay the full amount. No discounts can be given and you are required to remove everything. There is a $5 minimum fee per lot for us to dispose of left over items. Larger items such as furniture will require additional fees. If you bid be prepared to remove everything. 

If we find abandoned items we are not able to save, move or hold items so it is up to you to check that you have everything before you leave the pickup site. Your card on file will be billed for  

 

DO NOT - Call or text to schedule, cancel or reschedule. Its good to text if you are running late but you should use your confirmation from the scheduler to cancel and reschedule a new time if you will be more than 15 minutes late. The pickups are very busy so we are not usually able to answer calls or texts during this time.

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DO NOT enter before your allotted time. When you arrive please wait your turn we may be finalizing the previous pickup. New people coming in before we are ready just creates bottleneck and delays everyone. We can move you in and out more quickly when we finish with the previous customer. 

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DO NOT enter or wander in the house until we direct you to your items. Do not move beyond the entryway or checkout area until we are ready for you to go to your purchased items. Payment needs to be made immediately at entry before loading or packing please. 

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