top of page
top of page
Want to learn more about booking an online auction or other estate services? Click Here
See the info below if you purchased or plan to purchase from our online estate sale!
EVERY auction has it's own Terms & Conditions. Please always read that for every new auction before bidding.
​
​
​
​
Booking Your Pickup
If you are a winning bidder and auction is COMPLETE you can click below to schedule your pickup time
​
LEARN HOW TO SCHEDULE YOUR PICKUP CLICK HERE!
​
When You Arrive
Please be timely to avoid complication. If you arrive early please do not enter or park in the driveway until your turn.
​
Auction Rules
Before You Bid Read Here!
We appreciate our auction buyers but please understand our clients are the estate holders. The sole purpose of our online auctions are to liquidate entire estates and clear out all house contents. We have contracts with clients and often very tight deadlines to run a sale, schedule pickups and have the houses fully cleared by a specified date.
It is very important to always understand the Terms & Conditions listed on every auction page before you bid. The terms are different for each auction and you will have different pickup dates and times for each sale. SEE TERMS & CONDITIONS section and also sale description all the information you need will be provided there.
The process runs very smooth when people follow the instructions. When you bid without understanding your obligations it causes a lot of unnecessary problems for our clients and other buyers. Although we hate to do it... if you are unable to follow the rules we can not let you bid on future auctions. As most bidders have seen the first one is a learning experience and after that it's an easy and incredibly fun process. If you have any questions just ask! you can text or call (716) 325-0401 or e-mail auction@wny.estate
RULES -
1. When you go to an auction to bid you will need to sign-up before your first bid and confirm your email and phone number. If you are bidding and are not planning to pickup your items, always enter your shipping address at sign up. It is easier for us to identify the items that will need shipping as bidding comes to a close. We must be able to communicate easily for instructions on pickups etc. so please provide the best phone number possible. We do not call or text for anything other than coordinating getting your items.
2. Always use the message system on the auction pages to communicate. By using the messaging with the auction site we can much more easily answer your questions.
3. Always make sure to read the item description fully and look at ALL the photos for a lot you are bidding on. Often useful information (names, makers, measurements) or additional items you are bidding on can't be seen from the first page.
4. THE MOST IMPORTANT RULE IS...KNOW YOUR PICKUP TIME! If you are not available DON'T BID!
Always read Terms & Conditions for every auction and the auction description page before you bid. The information to that specific sale may have important unique details that are different from other sales. Don't assume they are all the same.
5. Ask all questions about auction items or shipping at least 24 hours prior to the closing so we have time to go inspect the item if necessary. We will do our best but often do not have access to the home until pickup dates.
6. All items are sold as is. We are selling items for our clients not our personal property. We are not able to place any guarantee or warranty on your purchases. We are often using information provided by the property owner which occasionally (although unintentional) they give us wrong information. We make no guarantees of accuracy. It is your responsibility to thoroughly inspect your items before you remove them from the pickup site. We do not allow you to cancel the purchase unless the descriptions or photos do not accurately depict condition or damage or if we have given incorrect information in the description. We try and document flaws where possible but with hundreds or sometimes thousands of items at each house it's easy to miss or overlook details.
We payout to our client immediately following the pickups, therefore, we cannot refund items or take returns for any reason.
Once you leave with your purchase the sale will be final. No Exceptions!
​
IMPORTANT - The authenticity is added if known. For example (silver tea set is descriptive only unless "sterling" silver, pure silver or S925 for example is stated) Don't assume gold, silver brass or other descriptor to be a guarantee of quality or value unless clearly stated as such in our description. You can inspect your items but we will not allow cancelled sales unless we have an error in our description or misrepresented an item. The pickups are for finalizing your purchase NOT for browsing or decision making if you continuously revoke bids or reject items at pickup we will no longer allow you to bid.
​
Shipping
Shipping
BE CERTAIN your account is up to date with correct shipping address and contact info. It helps us determine which items will need shipping while auctions are ending. We can see which buyers are outside of the area.
Shipping of items is a courtesy and not guaranteed. We are not always free to work out shipping immediately following the sale. We will need several days to get back to buyers regarding shipping so please be patient. We must first complete pickups and clear the houses of all contents. As time allows we will package, weigh and get shipping quotes in order to send a new invoice to you. This does take time since we do not know which items will need shipping until the auction closes and often are handling multiple pickup days in one week. If you need items rushed shipped, for example as a gift item, a $10 Rush fee will be added to your invoice.
We can ship or deliver all available items whether it is listed as "shipping available" or not but you are responsible for all associated fees. Fees will be calculated at the end and we can not cancel a sale if you change your mind because of shipping/delivery cost. There will be 2% - 20% min. fee added to items being shipped to cover packaging and processing cost in addition to actual shipping charges. We will no longer ship items unless the combined purchase being shipped is at least $30 before shipping costs are added. Please understand we are selling for our clients and only receive a percentage of the final sale. It becomes impossible to ship hundreds of $10 or less items from so many auctions (trust me we tried). When you have less than the $30 minimum we can combine multiple auctions, hold items until you purchase from another auction or we will have to charge you the difference. If you do not meet the minimum we still require payment at auction end. Any items we are holding more than 30 days that do not meet the minimum requirement will need to be shipped and charged the difference or will be canceled and you will not receive a refund.
Pickups
Pickups
It is very important to follow the instructions sent after each auction.
If your auction has ended and ALL lots are closed you can go here to schedule your pickup times.
Please do not call or text asking when you can pickup your items. The scheduler must be used! You can not show up without picking a time slot or you may have to wait until all the scheduled buyers are done.
The auction pages provide you your day and time as well as the street with closest intersection so you can pre-plan your pickup. The in-person date of the estate sale is for winning bidders only to get your items. Should you be interested in purchasing items with no bids you must be available at that time and it is by appointment only. When scheduling ONLY use the days and times for your specific auction. The auction scheduler is only available after the LAST item has closed for bidding to allow all buyers the same information. There is no need to message the information will be sent to you.
When using the scheduler...
Times will disappear as they are full and additional time slots can be added by request.
You are not able to schedule a time without a minimum 1 hour lead time before the time slot so be sure you schedule early enough.
Pickups are scheduled for 1 day only and the date is always available in the Terms & Conditions and also Sale Description sections. Unless alternate shipping or delivery is arranged in advance YOU ARE RESPONSIBLE to make sure you have availability to pickup your items or get someone to pick up for you! You cannot wait until the day of pickup to inform us you need something delivered or do not have a way to pickup. If you are bidding then you already have the pickup days and times and should have this arranged well in advance. Dates are provided with enough notice for you to have a plan. We know things can happen so if the pickup date is going to be missed we will work with you to get an alternate time or date that works only if time allows. Additional pickup dates or times are NOT guaranteed beyond what is set on the auction page. If you know you are unavailable for the pickup day please message and see if we can arrange an alternate day for you otherwise please don't bid.
If you are continuously missing pickups you will be required to put a $50 down payment in order to bid in the future. If you miss again for any reason you lose your deposit and items. You may also be banned from bidding on auctions completely.
Bidders with a large volume of items or hard to remove items may need to be scheduled on a separate day or time from everyone else. It is important to follow the instructions you receive when bidding closes. You are also required to remove ALL items as part of your lot. We will no longer be able to have items left behind. There is a minimum $5 fee PER LOT if you would like to leave things behind so be prepared to remove everything or pay the removal fee. Unfortunately due to the great deals you are getting it often costs us more than we make to dispose of the items left behind. The purpose of these sales is to completely liquidate our clients property. We unfortunately still need to remove the items at our own time and expense.
Our clients have deadlines to clean out their houses so it is important things get removed in a timely manner. It is very costly for us to have to deal with left over items. If you miss pickups we may have to move your items to our warehouse in Cheektowaga, NY. A fee of $10 or 25% minimum is added for moving and items not picked up will continue to accrue charges of an additional 10% weekly in storage fees. After 30 days your items are donated or re-sold and no refund will be issued. You will not be allowed further bidding on any other auctions unless your fees owed are paid in full regardless whether or not you received your item. By bidding you are agreeing to these terms and to purchasing these items.
Payments
Payment
Your final total is on your auction account at any time you have won a bid.
Cash, Credit and Debit accepted but no checks please! You can pay with cash or charge when you pick the items up. If you wish to pre-pay before pickup you can send your invoice balance to pay@stewartestateswny.com through Paypal and Venmo or pay via this link paypal.me/stewartestates Since we are not offering guarantees or warranty for your items there is no buyer protection allowed through Paypal. Please DO NOT use "goods and services" option because it offers buyer protection which is not provided on a final sale. If you switch to the "goods and services" option we will not accept the payment. no exception! Any attempts to reverse payments through Paypal or Credit company will be a civil matter and you will be banned permanently from any further auctions. We incur an additional penalty fee through the credit processing company when items are disputed. You agree to the sale being final after you inspect and remove your item from the pickup location without exception therefore it is not acceptable if you later reverse charges and you will be responsible for any additional fees we incur.
​
We use Square at our sale for processing in person payments. If you would like to keep a card on file we do not have access to that info. To save a card simply request we send you a SQUARE invoice after an auction completes. When you enter your card to make a payment you will have the option to "save card on file". After that you can simply message at the end of any auction and ask to have us pay your fees with your card on file. That information is held through Square and we do not have any access to change, remove or update that information for you.
Square does offer you the option to get text or email receipts. That is information stored by Square and we do not have any responsibility should they use that information for marketing purposes.
arrival
Arrival At Pickup Location
Pickups can run smoothly and quickly with your cooperation. If you arrive early please wait to park in the driveway or to enter until others are done with their pickup. People coming for items outside of your pickup time, early or late, delay everyone and creates backup. When you have a scheduled pickup please be on time. YES, I know! I have done it too! We all run late on occasion but please wait until we are done with the current customers before moving around the house.
ALWAYS
1. Schedule a specific time to arrive
2. Bring a copy of your invoice if possible or at least opened up on your phone. If you made a payment online after the start of pickups we may not be able to see that at your appointment so have your payment confirmation as well. If payment can not be verified you will be required to pay and balance will be refunded if duplicate payment exists.
3. Have a helper and any necessary moving items. You must be able to move and load your items. Also remember proper ties and straps for travel.
4. Bring paper to wrap, boxes and bags if possible. We try to have some on hand as extra if needed but we simply do not have enough to supply everyone. We appreciate extras if you bring them for others!
Your items are laid out as photographed where space allows so you can easily identify and inspect your items. Once you confirm you are satisfied you can pack your items. The items are yours and you are responsible for the item once inspected so be sure to package and carry carefully. We are not responsible for breakage or damage once we show you to your purchase.
5. Remove Everything - Partial Lots are not allowed. If you decide not to take your full lot for any reason including damaged or unwanted goods we would offer your lot, in full, to another interested buyer. If you decide to take any part of your lot you must pay the full amount- no discounts can be given and you are required to remove everything. There is a $5 minimum fee per lot for us to dispose of left over items. Larger items such as furniture will require additional fees. If you bid be prepared to remove everything.
DO NOT - Call or text to schedule, cancel or reschedule. Its good to text if you are running late but you should use your confirmation from the scheduler to cancel and reschedule a new time if you will be more than 15 minutes late. The pickups are very busy so we are not usually able to answer calls or texts during this time.
​
DO NOT enter before your allotted time. When you arrive please wait your turn we may be finalizing the previous pickup. New people coming in before we are ready just creates bottleneck and delays everyone. We can move you in and out more quickly when we finish with the previous customer.
​
DO NOT enter or wander in the house until we direct you to your items. Do not move beyond the entryway or checkout area until we are ready for you to go to your purchased items. Payment needs to be made immediately at entry before loading or packing please.
​
bottom of page